Common Questions About Our Terms
Contact our support team with your registered email or phone number. We'll verify your identity using your payment history and account details, then reset your access. Recovery usually takes 24 hours. If you suspect unauthorized access, tell support immediately and we'll freeze the account pending investigation.
Yes. Log into your account settings and update your contact information. Payment method changes require re-verification to stay secure. Any change is logged in your transaction history and you'll receive a confirmation email. Changes take effect within the hour.
One account per person. You cannot share login details or run multiple accounts to gain unfair advantage. We monitor for duplicate accounts and linked wallets. If we detect sharing or multi-accounting, we close all linked accounts and forfeit any balance. This protects fair play for everyone.
We retain your full account history, deposits and withdrawals for seven years to meet financial compliance rules. After seven years, personal data is securely deleted. You can request a data extract before closure or ask for early deletion of non-essential information.
We accept DANA, OVO, GoPay and QRIS. Deposits usually clear within one minute once you authorize the payment on your banking app. QRIS transfers may take up to five minutes during high-traffic periods. All transactions are verified in real time to block fraud.
Yes, if you breach these terms or we detect suspicious activity, we may suspend your account pending review. We'll notify you by email with the reason. Suspensions last from 24 hours to permanent closure depending on the breach. You can appeal through our support team with evidence.
If you request closure, any unused balance is held for 30 days while pending withdrawals process. After 30 days, unclaimed balance is forfeited. If we close your account for breach of terms, your balance is retained per our legal rights, but you can request release of funds through a formal dispute process.
